Civility Mentor: A Virtual Learning Experience

Area of Science:

• Nursing Education
• Healthcare Communication
• Professional Conduct

Background:

• Incivility and disrespect in healthcare settings negatively impact teamwork, communication, and patient advocacy.
• Addressing incivility is crucial for maintaining a positive and effective healthcare environment.

Purpose of the Study:

• To evaluate a virtual learning experience designed to equip nursing students with strategies to prevent and address incivility.
• To assess the impact of this educational intervention on student awareness, skill development, and future practice.

Main Methods:

• A virtual learning module was developed to educate nursing students on preventing and addressing incivility.
• Preliminary assessment data were collected from a large cohort of student users.

Main Results:

• Over 90% of 22,000 student respondents were satisfied with the virtual learning experience.
• Students reported increased awareness of incivility's consequences on patient safety and intended to apply learned techniques.
• The program effectively educated students on fostering civility and assertive communication.

Conclusions:

• The virtual learning experience, 'Civility Mentor,' is effective in preparing nursing students to manage incivility.
• This intervention enhances students' ability to address incivility, promoting a more civil academic and practice environment.
• Improved communication and assertiveness skills contribute to better patient care and safety.