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Webside manner: maskless communication.

Ankit Mehta1,2, Benji K Mathews1,2

  • 1Department of Hospital Medicine, Regions Hospital, HealthPartners, St. Paul, MN, USA.

Diagnosis (Berlin, Germany)
|April 26, 2021
PubMed
Summary
This summary is machine-generated.

Telemedicine enhances patient care through virtual visits, but requires adapting communication skills. The proposed "webside manner" ensures clinicians maintain presence, empathy, and compassion in virtual patient-provider relationships.

Keywords:
communicationdiagnosisdiagnostic decision makingtelemedicine

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Area of Science:

  • Medical Informatics
  • Healthcare Communication
  • Digital Health

Background:

  • The rapid expansion of telemedicine necessitates understanding its impact on patient-provider relationships.
  • Virtual visits introduce unique interpersonal and technical communication challenges.
  • Effective communication is crucial for diagnosis and relationship-building in telemedicine.

Purpose of the Study:

  • To propose a structured approach for effective communication in telemedicine.
  • To ensure core elements of bedside manner are translated into virtual encounters.
  • To define and operationalize the concept of "webside manner".

Main Methods:

  • Conceptual framework development for "webside manner" based on communication theory.
  • Analysis of interpersonal and technical communication aspects in virtual visits.
  • Literature review on patient-provider relationship dynamics in digital health.

Main Results:

  • "Webside manner" encompasses the totality of interpersonal exchange on virtual platforms.
  • Key components include clinician presence, empathy, and compassion.
  • A structured approach can facilitate the translation of traditional bedside etiquette to virtual settings.

Conclusions:

  • Adapting communication strategies is essential for successful telemedicine.
  • "Webside manner" provides a framework for optimizing patient-provider interactions in virtual care.
  • Further research should explore the practical application and patient perception of "webside manner".