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Strengthening Healthy Work Environment Outcomes Via Interprofessional Direct Care Champion Roles.

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Engaging frontline staff as Healthy Work Environments (HWE) champions improved work environment scores. This participatory approach fostered sustained improvements in healthcare settings through targeted education and quality initiatives.

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Area of Science:

  • Healthcare Management
  • Organizational Psychology
  • Nursing Professional Development

Background:

  • Healthy Work Environments (HWE) have been integral to the organization's nursing professional practice model since 2014.
  • Historically, limited translation of survey findings into actionable improvements by local interprofessional teams has been observed.
  • A need existed to systematically engage frontline staff in enhancing work environment health.

Purpose of the Study:

  • To implement an organization-wide, systematic strategy for creating and sustaining Healthy Work Environments (HWEs).
  • To utilize frontline interprofessional staff education and coaching engagement as key drivers for HWE improvement.
  • To empower HWE champions to lead local quality improvement initiatives.

Main Methods:

  • A participatory approach was adopted, involving HWE champions.
  • Champions engaged in centralized professional development activities.
  • Champions led local quality improvement initiatives to enhance work environments.

Main Results:

  • Fifty-one champions from 44 practice settings participated.
  • Mean HWE scores increased from year 1 to year 2 across all standards.
  • Fifteen practice settings demonstrated categorical improvement in HWE scores, with recognition and collaboration being frequently targeted areas.

Conclusions:

  • The HWE champion role is a viable strategy for frontline staff engagement.
  • This role facilitates the assessment and implementation of initiatives to improve work environment health.
  • The program demonstrated success in fostering measurable improvements in HWE.