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Human-robot interaction: how worker influence in task allocation improves autonomy.

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Worker influence over task allocation in human-robot interaction (HRI) is crucial. Giving employees control over task allocation enhances their experience and satisfaction, leading to better human-centred HRI.

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Psychological aspectsallocation processautonomyhuman–robot interaction (HRI)trust

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Area of Science:

  • Human-Robot Interaction (HRI)
  • Cognitive Psychology
  • Ergonomics

Background:

  • Traditional task allocation research prioritizes efficiency over human factors.
  • Procedural and work-psychological perspectives are essential for human-centred human-robot interaction (HRI).
  • Understanding the impact of worker influence on task allocation is key for designing effective HRI processes.

Purpose of the Study:

  • To investigate the motivational and cognitive outcomes of varying degrees of worker influence over task allocation in a human-robot collaboration.
  • To compare the effects of system-determined, system-suggested, and worker-determined task allocation on participant experience.
  • To assess the role of trust in system allocation on overall satisfaction.

Main Methods:

  • A laboratory experiment involving 87 participants manufacturing goods in collaboration with a robot.
  • Three distinct task allocation conditions were implemented: system-determined, revisable system-determined, and worker-determined.
  • Measurements included mental effort, process control, autonomy, and satisfaction with the allocation process.

Main Results:

  • Worker-determined task allocation led to significantly higher levels of mental effort, process control, and autonomy.
  • Satisfaction with the process was lower when participants had no influence over task allocation.
  • Trust in the support system moderated the effect of allocation conditions on satisfaction, with higher trust correlating with greater satisfaction when the system was involved.

Conclusions:

  • Worker influence over task allocation is a critical factor for successful and human-centred human-robot interaction (HRI).
  • Empowering workers with control over task allocation positively impacts cognitive and psychological outcomes.
  • Future HRI design should prioritize adaptable systems that allow for worker input and control in task allocation processes.