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Patient Experience Coordinator: An Innovative Role to Improve Patients' Hospital Experience

Julie Kennedy Oehlert1, Lou Montana-Rhodes, Kevin N Hill

  • 1Author Affiliations: Chief Experience Officer (Dr Oehlert); Vice President of Experience Operations (Dr Montana-Rhodes); Director of Analytics (Hill), Office of Experience; Director of Hospitality and Language Accesses Services (Maldonado); and Manager of Hospitality (Bishop), Vidant Health, Greenville, North Carolina; and Professor and Associate Dean for Research and Scholarship (Dr Wei), East Tennessee State University College of Nursing, Johnson City, Tennessee.

The Journal of Nursing Administration
|January 24, 2023
PubMed
Abstract

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