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Videoconferencing Applications for Training Professionals on Nonverbal Communication in Online Clinical Consultations
Rasmus Kyyhkynen1, Laura-Maria Peltonen2,3, Jouni Smed1
1Department of Computing, Faculty of Technology, University of Turku, Turku, Finland.
Healthcare Informatics Research
|November 15, 2023
Summary
Two applications for training clinician-patient online consultation skills using nonverbal communication feedback were feasible but require improved feedback. Future research should broaden scope to include ethics and costs.
Area of Science:
- Medical Education Technology
- Human-Computer Interaction
- Digital Health
Background:
- Videoconferencing is increasingly used for clinician-patient consultations.
- Training in online communication competence is crucial for healthcare professionals.
- Technology integrating nonverbal communication detection and feedback can enhance training.
Observation:
- Two applications, ReflectLive and EQClinic, were identified through a literature review.
- These applications detect nonverbal cues from video/audio and provide automated feedback.
- Studies evaluated usability, skill acquisition, and user awareness, deeming them feasible.
Findings:
- The identified applications are feasible for training online consultation skills.
- Computer-generated feedback requires enhancement to maximize user benefit.
- Current evaluations primarily involve medical students, lacking broader disciplinary and ethical considerations.
Implications:
- Further research is needed to refine feedback mechanisms in these training tools.
- Future development should consider a multidisciplinary approach and diverse user groups.
- A broader perspective including ethics, privacy, security, sustainability, and costs is essential for future videoconferencing training systems.
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