Relationship Among Nursing Workplace Incivility, Resilience, and the Healthcare Environment in Rural and Urban...

Determine whether differences in incivility exist in rural and urban settings, exploring how incivility impacts nurses' job satisfaction, intent to leave, nurse-reported quality of patient care and safety, with attention to educational background.

Incivility can negatively impact the healthcare environment. Resilience, a protective factor, may support nurses during challenging times.

A descriptive correlational design was employed with 342 nurses in one Midwest state. Data were collected via online questionnaires and analyzed for relationships and predictors.

A significant negative correlation (P=0.01) was found between resilience and workplace incivility, with significant predictors being job satisfaction (P=0.0003), plan to leave position (P=0.003), and incivility post-COVID-19 (P=0.002). A significant predictor of resilience was job satisfaction (P=0.01). There were no significant differences in incivility and resilience between rural and urban settings, or education preparation.

These findings, consistent with other studies, can assist nurse administrators to move toward preventing workplace incivility.