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Designing Human-Centered Journeys: Design Strategies for Enhancing Wayfinding in Complex Healthcare Environments.

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Summary
This summary is machine-generated.

Healthcare designers use six core strategies like simplicity and landmarks to improve wayfinding in complex facilities. Early integration of these embedded strategies is crucial for better navigation and user experience.

Keywords:
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Area of Science:

  • Healthcare Design
  • Environmental Psychology
  • Human Factors Engineering

Background:

  • Wayfinding in healthcare settings is a significant challenge for users due to complex environments and stress.
  • Existing research often focuses on specific features, overlooking practitioner-developed strategies for wayfinding optimization.
  • There's a gap in understanding how design practitioners incorporate wayfinding into the healthcare design process.

Purpose of the Study:

  • To explore healthcare designers' perspectives on optimizing wayfinding in complex healthcare environments.
  • To identify key design strategies employed by practitioners to enhance navigation.
  • To address the gap in academic literature regarding industry-based wayfinding approaches.

Main Methods:

  • Conducted semi-structured focus groups with 34 experienced healthcare design practitioners.
  • Included participants with a minimum of five years of experience and involvement in at least three healthcare projects.
  • Analyzed focus group transcripts using reflexive thematic analysis.

Main Results:

  • Developed a novel framework connecting design considerations and variables, mapped to process dimensions.
  • Identified six core wayfinding strategies: simplicity, consistency, spatial hierarchy, orienting cues, ambient cues, and landmarks.
  • Highlighted industry-industry-academia divergences on signage and biophilic design's role.

Conclusions:

  • Emphasized prioritizing embedded wayfinding strategies early in the design process.
  • Stressed the integration of cultural and contextual relevance in wayfinding design.
  • Advocated for enhanced collaboration between industry and academia to guide future research.