Assessment of satisfaction with computer training in a healthcare setting

The use of computers in healthcare settings has become increasingly common. However, issues of training and training assessment have received scant attention. The main aim of the current study was to assess the use of consumer satisfaction data for evaluation and development of computer training packages in healthcare settings. One hundred and thirty-six randomly selected people completed a brief satisfaction questionnaire at the completion of computer training. The effects of different teachers, course duration, course complexity, and changes in satisfaction over time were examined. The use of a customer satisfaction approach to training evaluation is discussed.