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Simplified user poll and experience report language (SUPER): implementation and application
1Biozentrum, Universitaet Basel, Switzerland.
Computer Applications in the Biosciences : CABIOS
|April 1, 1994
Summary
This study introduces SUPER, an automated polling system for biological computing users. It tailors questionnaires and analyzes feedback, improving service customization for academic communities.
Area of Science:
- Biological computing
- Bioinformatics infrastructure
Background:
- Biological computing services are often centralized, requiring tailored user support.
- Current feedback mechanisms like generalized questionnaires are inefficient for customization.
Purpose of the Study:
- To develop an automated and tailored polling method for biological computing users.
- To improve the feedback collection and analysis process for central facilities.
Main Methods:
- Developed an automated polling system (SUPER) with tailored, branching multiple-choice questions.
- Implemented a method for processing answers and generating detailed result tables.
Main Results:
- SUPER successfully automated tailored polling for academic users.
- The system facilitated detailed analysis of user feedback on molecular biology database usage.
Conclusions:
- Automated polling systems like SUPER can enhance the customization of biological computing services.
- Improved feedback mechanisms are crucial for meeting the evolving needs of the scientific community.