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Orientation program for a hospital-based dual case manager and educator role

G B Smith1, D Wolf

  • 1Innovative Case Management Systems, Tampa, Florida, USA.

Journal of Nursing Staff Development : JNSD
|March 1, 1997
PubMed
Summary
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This study presents a successful orientation program for nurse case managers, addressing new challenges in their evolving roles. The program focuses on essential competencies for effective case management and education.

Area of Science:

  • Nursing
  • Healthcare Management
  • Professional Development

Background:

  • The nurse case manager role is dynamic, with increasing demands for new functions.
  • Limited literature exists on effective orientation programs for nurse case managers.
  • This highlights a gap in supporting professional growth within this critical healthcare role.

Purpose of the Study:

  • To provide a successful orientation program and clinical schedule for a specialized unit-based nurse case manager/educator role.
  • To address the need for structured onboarding in evolving case management positions.
  • To offer a replicable model for orienting nurse case managers.

Main Methods:

  • The orientation program is structured around four core competency domains: clinical expertise, resource management, staff education, and patient/family education.

Related Experiment Videos

  • Specific program topics and a detailed clinical orientation schedule are outlined.
  • The approach focuses on practical skill development and knowledge acquisition.
  • Main Results:

    • The developed orientation program successfully prepares nurse case managers for their expanded responsibilities.
    • The program provides a clear framework and schedule for effective onboarding.
    • The outlined competencies ensure comprehensive training for the unique role.

    Conclusions:

    • A well-defined orientation program is crucial for equipping nurse case managers with necessary skills.
    • The presented model supports the integration of new functions and enhances case manager effectiveness.
    • This structured approach can improve patient care and resource utilization through skilled case management.