Analysis of performance measures. A veterans home case study

Area of Science:

• Healthcare Management
• Organizational Performance Measurement
• Quality Improvement in Long-Term Care

Background:

• Effective organizational performance assessment relies on comprehensive measurement systems.
• Existing systems may require adaptation for specialized environments like long-term care facilities.
• Aligning organizational strategies, performance metrics, and employee actions is crucial for success.

Purpose of the Study:

• To describe the development and implementation of a modified performance measurement questionnaire.
• To assess an existing performance measurement system within a state veterans home.
• To evaluate the alignment of strategies, performance measurement system, and employee actions in a long-term care setting.

Main Methods:

• Adaptation of a performance measurement questionnaire for a long-term care environment.
• Implementation of the modified questionnaire in a state veterans home.
• Assessment of the congruence between organizational strategies, performance measurement system, and employee actions.

Main Results:

• The modified questionnaire facilitated the assessment of an existing performance measurement system.
• The study provided insights into the alignment of strategies, performance measurement, and employee actions.
• The adapted tool proved useful in evaluating organizational performance in a specialized healthcare setting.

Conclusions:

• A comprehensive performance measurement system is vital for organizational assessment.
• Adapting measurement tools is necessary for specialized environments like veterans homes.
• The developed questionnaire effectively evaluated the alignment of key organizational components.