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Providing staff feedback to nurse managers using internal resources.

Janet E Johnson1, Janet R Buelow

  • 1Avera Sacred Heart Hospital, Yankton, SD 57078, USA. Jjohnson@SHHServices.com

The Journal of Nursing Administration
|August 12, 2003
PubMed
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Hospitals face nursing shortages, but retention requires improving work environments, not just recruitment incentives. A new questionnaire helps nurse managers assess and improve factors affecting nurse retention.

Area of Science:

  • Healthcare Management
  • Nursing Workforce Studies
  • Organizational Psychology

Background:

  • Hospitals nationwide experience significant nursing shortages.
  • Recruitment incentives are common, but literature indicates work environment improvements are crucial for nurse retention.
  • High nurse turnover negatively impacts patient care and hospital finances.

Purpose of the Study:

  • To develop and validate a questionnaire measuring registered nurses' (RNs) attitudes toward their work environments.
  • To provide nurse managers with a tool for timely feedback on organizational factors influencing turnover.
  • To identify modifiable factors within the work environment that contribute to nurse retention.

Main Methods:

  • Development of a novel questionnaire assessing RNs' perceptions of their work environment.

Related Experiment Videos

  • Pilot testing of the questionnaire for ease of completion and result calculation.
  • Analysis of questionnaire data to identify key areas for organizational improvement.

    • Main Results:

    • The questionnaire is quick to complete (under 10 minutes per nurse).
    • Results are easily calculable by nurse managers.
    • The tool effectively identifies organizational factors potentially leading to nurse turnover.

    Conclusions:

    • Addressing nurses' work environments is essential for mitigating nursing shortages.
    • The developed questionnaire offers a practical method for nurse managers to assess and improve retention factors.
    • The tool is adaptable for use in various healthcare settings to enhance nurse satisfaction and retention.