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Parents' expectations regarding their children's eye care: interview results
Aerlyn G Dawn1, Sharon F Freedman, Paul P Lee
1Duke University School of Medicine and Fuqua School of Business, Durham, North Carolina 27710, USA.
American Journal of Ophthalmology
|November 5, 2003
Summary
Parents prioritize clinical competence in pediatric eye care, though communication is frequently discussed. Understanding these expectations can improve patient-provider interactions and outcomes in pediatric ophthalmology.
Area of Science:
- Pediatric ophthalmology
- Healthcare expectations
- Patient-centered care
Background:
- Parental expectations significantly influence healthcare experiences and outcomes.
- Understanding these expectations is crucial for optimizing pediatric eye care services.
Purpose of the Study:
- To identify and categorize the expectations parents have for their children's eye care.
- To determine the most critical factors parents consider in pediatric ophthalmology.
Main Methods:
- Qualitative, cross-sectional pilot study involving 48 interviews with parents of pediatric ophthalmology patients.
- Interviews were audio-recorded, transcribed, and analyzed using content analysis to identify parent expectations.
Main Results:
- 35 distinct areas of expectation were identified, categorized into six groups: Communication, Interpersonal Manner, Doctor's Skill, Examination and Testing, Logistics, and Other.
- Communication was the most frequently mentioned expectation area.
- Clinical Competence, Interaction with Child, Education/Training, Clear Language Explanations, Diagnosis Information, and Personal Connection were the top six most important expectations.
Conclusions:
- Communication is a highly frequent expectation in pediatric eye care.
- Clinical competence emerged as the single most important expectation for over half of the parents surveyed.
- Addressing both communication and clinical competence is vital for meeting parental expectations in pediatric ophthalmology.