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Use of Personal Communication Devices in Clinical Settings: Perception of Staff Nurses
Jessica Conant1, Rachael Elmore, Aline Moore
1Author Affiliations: Direct Care Nurse, Acute Inpatient Rehabilitation, and Research and Innovation Council Co-Chair (Dr Conant); Direct Care Nurse, Neonatal Intensive Care Unit, and Research and Innovation Council Co-Chair (Ms Elmore); Direct Care Nurse, Gastrointestinal Lab, and Research and Innovation Council Co-Chair Elect (Ms Moore); Direct Care Nurse, Pain Management Services, and Previous Research and Innovation Council Co-Chair (Ms Blake); Senior Director, Clinical Excellence and Nursing Professional Development (Ms. Peacock); Research Nurse Consultant (Dr Ward-Smith), North Kansas City Hospital, Missouri; and Emeriti Faculty (Dr Ward-Smith), University of Missouri-Kansas City, School of Nursing and Health Studies.
Objective:
This survey study describes how nurses use personal communication devices while providing direct patient care and identifies generational differences.
Background:
Personal communication devices enhance and distract from patient care. Generational differences exist and these should be included in workplace policies.
Methods:
A study-specific survey was developed. Data were collected from 335 qualified participants and descriptively analyzed in total, then by generational specific study groups.
Results:
The perception of these participants is that personal communication devices do not pose a serious work distraction nor have a negative effect on patient care. Yet generational differences exist related to the presence of these devices in providing patient care.
Conclusions:
Access to personal communication devices, while at work, is an expectation. The reasons for accessing these devices, and the perception that these devices have a negative impact on work performance, should be included when developing workplace policies.
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